D. Vasanthakumar

Welcome to my Professional Portfolio

I am a seasoned professional with over 15 years of unwavering dedication and meticulous expertise in the Telecom Industry. Throughout my career, I have consistently delivered results-driven work while demonstrating a proven ability to implement projects with precision and organization.

I am unwavering, meticulous, and highly competent in the Telecom Industry I have a consistent record of transporting the best results-driven work with a proven ability to implement my work in an organized manner for 15+ years of my successful career.

My expertise: - Telecom Industry – Avaya PBX Servers, Telecom Infrastructure, Media Gateways, IP Station Configuration, Vendor Management, Project Management, Change Management, IP Telephony, IT Operations, Team Management, Process Improvement, Sourcing and Time Management. I have in-depth knowledge of all ethics of management. I possess effective communication skills and am a team player with strong Organizational, Logical, and Problem-Solving Abilities.

Proficient in managing Avaya PBX servers, including Communication Manager, Avaya Aura, 8800, 8300, CM6, and CM8 servers. Experienced with various media gateways such as G450, G700, and G650. Skilled in video conferencing systems like POLYCOM and Avaya SCOPIA XT7100. Expert in IP telephony configurations, covering IP stations, trunks, signaling, media gateways, and network regions. Proficient in report and recording servers, including CMS and NICE, showcasing expertise in call management and recording solutions.

I have great exposure to working with large-scale organizations like RR Donnelley, Cognizant. I have well-versed skills in analysis, problem-solving, and coordination, which make me so successful and dedicated. Strong influencing and negotiation skills coupled with a proven ability to think in and out of the box, generating new solutions.

I have commenced my profession as an Executive and risen myself as SME Tech Services – T4 reputed company. I would like to see myself growing with the passing years of hard work and dedication. I have been awarded many accolades for my result-oriented hard work.

Armed with a multitude of competencies and work experiences, I am confident to carry forward any organization's vision & objectives with sufficient ease and dedication to my job responsibility.

This portfolio serves as a testament to my unwavering commitment to excellence in the Telecom industry. I look forward to contributing my skills and experiences to the success of future endeavors while continuously pushing the boundaries of innovation and dedication.

D. Vasanthakumar

Nick Name: Vasantha

Email: vkumarsoft@gmail.com

Mobile: +91 9597455474, 9003364946

Location: Vellore

My Skills

Having worked within the industry for over 15+ Years, I have developed a wide range of skills that would meet, and exceed the expectations for the role.

I would relish the opportunity to bring this level of success to your company. If you would like to get in touch to discuss my application and to arrange an interview, you can contact me

AREAS OF EXPERTISE


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Well versed with


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Language Skill

Language is absolutely central to your learning: without it, you cannot make sense or communicate your understanding of a subject.

  • English
  • Tamil

My Exprience

15+ Years Exprience

Above and beyond my experience and capabilities I have been commended for my high level of interpersonal skills and my naturally engaging personality. My motivations include learning new things, the challenge of meeting the needs of an organisation, and ensuring high-quality outcomes.

RR-Donnelley

As SME Tech Services – T4

RR Donnelley
Aug’2017 – Till Date



Key Result Areas:

  • Successfully managed and resolved major incidents related to client critical deliverables, demonstrating a proactive and solution-oriented approach.
  • Implemented process improvements to enhance the telecom infrastructure, contributing to increased efficiency and reliability.
  • Actively engaged with multiple towers to address and resolve telecom challenges, showcasing versatility and expertise in managing complex issues.
  • Demonstrated a commitment to knowledge sharing within the team, fostering a collaborative and informed work environment.
  • Effectively managed SLA and KPI metrics, significantly improving customer expectations and satisfaction.
  • Led change management initiatives, ensuring alignment with CAB processes, reviewing changes pre and post-implementation, and maintaining quality in delivery and process definition.
  • Played a pivotal role in training, involving, and monitoring team members on change management processes, planning, execution, and post-implementation reviews.
  • Managed information security management activities in adherence to corporate processes and client requirements, ensuring a secure and compliant operational environment.
  • Spearheaded business continuity planning activities, including simulation exercises, to guarantee the readiness of alternate facilities and services, thereby ensuring effective deliverables management in primary delivery centers for offshore operations.
  • Modern Technical Achievements:
    • Voice MPLS Migration Go-Asia Project:
    • Successfully executed seamless implementation of Voice MPLS projects across the Go-Asia region.
  • Authorization Code Standardization:
    • Planned and executed the activity without impact on the entire facility within the committed window.
  • Enabling "HD" (High Definition) Facility in Avaya Phones:
    • Implemented the "G.722 – High definition" feature to all Avaya phones for the Management team, enhancing functionality without impacting existing operations.
  • Nice Audit Compliant Issue Resolution:
    • Resolved a Nice Application compliance issue without incurring additional costs, receiving confirmation from the IT Governance team, and closing PCI compliance concerns.
Cognizant

As Tech Lead

Cognizant
Feb’2015 – Jul’2017



KRA

  • Handled the IT Telecom & Operations and led a team of Telecom domain engineers
  • Managed entire Telecom & Infrastructure for all business teams across India, US, UK Global delivery Centers
  • Led the team on successful implementation of several IT-related projects
  • Handled the tasks on Designing, Planning, and Implementing Avaya architectures for Internal and Client Services
  • Responsible for analyzing and assessing Telecom & Architecture requirements, determine optimum, cost-effective solutions
  • Implemented Secured HA connectivity using redundancy Technology Control Management system
  • Implemented and Managed Survivability service availability which runs with LSP and ESS
  • Implementing and Managing IP-Telephone related query, Avaya CM, SM, AES, Nice, AVP queries and issues
  • Responsible for Telecom-related Change Management, Incident management and Mock drill and managing Support Partner
Allsec Technology Ltd

As Team Manager

Allsec Technology Ltd
Jun’2010 – Feb’2015



KRA

  • General IP-Telephony Configuration– IP phone, Gate Keeper, IP Codec sets and Implementation of Bandwidth customization
  • Managing Communication Manager 8800/8300 Servers and Gateways–G650 / G700 / G450 Managing Port N/W
  • Firmware and Patch up-gradations
  • Integrations and status monitoring of interconnectivity Medias
  • Projects - Call Center Project implementation and Migrations activity (Nearly around 15 call center project implemented)
  • Remote and Domestic site Handling and responsibility of Call Center Project implementation and Migrations activity
  • User’s configuration In Avaya site Administrator and CMS and Nice Application
  • Monitoring CDR, Loggers for call recording facility and Facility Management to entire site in Telecom product
GTL

As Technical Consultant

GTL-Global Innovsource Solution Private Ltd
Oct’2006 – Jun’2010



KRA

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  • Managing license and implementation of IP and TDM Phones and End points
  • Enabling call center features requirements as per projects
  • Commissioning IP Trunks and configuring the DS1 cards, enable call routing features and restrict respective Trunk access facility
  • Monitoring health status of Communication Manager, CMS, and Nice recording
  • Phone configurations – Addition, Deletion, movement of Analog, Digital, and IP phones
  • Agent Login ID creation and enabling call recording facility for user calls
  • Configuration Process call flow of VDN, Vector, and skill set and announcement
  • Managing Backup and restores of Agent’s calls as per process requirements
  • Remote Support of the Sri Lanka and Domestic site of India facility

ACHIEVEMENTS

  • Accomplished goals that exceeded organizational expectations, leading to recognition and appreciation from the IT head.
  • Received commendation and corresponding rewards for outstanding performance.
  • Have completed all the tasks/targets within the given time frame.
  • Got appreciation and accolades from the clients/customers.
  • Got a promotion along with the increment.
  • Started my career as an Executive and rose as an SME Tech Services – T4.

Education

My Educational Background

Annamalai University

MBA in Human Resources Management

From Annamalai University

In 2019
Anna-University

BE in Computer Science

From Anna University

In 2006
The State Board

Diploma in Computer Technology

From The State Board of Technical Education and Training

In 1999

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My Resume

Declaration

I hereby declare that the details furnished above are true and correct to the best of my knowledge and belief and I undertake to inform you of any changes therein, immediately.

D. Vasanthakumar

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